Privacy Policy

Last updated: 12.10.2026

This Privacy Policy explains how we collect and use personal data when you visit www.tagliovivo.it (the “Site”) or buy from us, in accordance with EU Regulation 2016/679 (“GDPR”) and Italian Legislative Decree 196/2003, as amended.

1. Data controller

GFM S.R.L. (brand Tagliovivo)
Registered office: Via Ferruccio Parri 43, 75100 Matera (MT), Italy
Headquarters: Via Arturo Toscanini 11, 70021 Acquaviva delle Fonti (BA), Italy
VAT number: IT01279020778
E-mail: info@tagliovivo.it | Phone: +39 328 344 9842

2. What data we collect

• Identification and contact data: name, surname, billing and shipping address, e-mail address, phone number.
• Order data: products purchased, order history, returns and customer service requests.
• Account data: login details if you register on the Site (passwords are stored in encrypted form).
• Payment data: payments are processed directly by PayPal and Stripe. We do not receive or store your full card number. We only receive confirmation of payment and, where applicable, the IBAN you provide for a refund.
• Browsing data: IP address, browser type, pages visited and similar technical data collected automatically by the Site.
• Marketing preferences: your consent to newsletters, if given.

We do not intentionally collect data from persons under 18.

3. Why we use your data and on what legal basis

Purpose	Legal basis	Is it required?
Processing orders, payments, shipping, returns and customer service	Performance of a contract (art. 6.1.b GDPR)	Yes, without it we cannot process your order
Managing your account	Performance of a contract (art. 6.1.b)	Only if you choose to register
Invoicing, accounting, tax and customs obligations (including CITES documentation)	Legal obligation (art. 6.1.c)	Yes
Site security, fraud prevention and protection of our forms against spam	Legitimate interest (art. 6.1.f)	Yes
Newsletters and promotional e-mails	Your consent (art. 6.1.a)	No, optional
E-mails about products similar to those you bought, to the address used for the purchase	Legitimate interest (art. 130.4 Italian Privacy Code); you can object at any time	No, optional
Analytics and advertising cookies	Your consent (art. 6.1.a)	No, optional

4. Who we share your data with

We only share your data with parties who need it to provide our services, acting as data processors or independent controllers:

• payment providers: PayPal, Stripe;
• couriers and shipping companies;
• hosting provider and website maintenance services: Ergonet S.r.l.;
• backup and cloud services: Google (for Site backups);
• spam protection service: Cloudflare, Inc. (Cloudflare Turnstile);
• e-mail and newsletter service provider: MailPoet;
• accountant and tax consultants;
• customs brokers and competent authorities, where required by law (including CITES authorities for exotic leather products);
• public authorities, when required by law.

Spam protection. Our contact forms are protected by Cloudflare Turnstile, a service provided by Cloudflare, Inc. (USA), which distinguishes genuine visitors from automated programs. When you use a form, Turnstile processes technical data such as your IP address, browser information and signals about your interaction with the page. This data is used only to protect the Site and is not used for advertising. More information: Cloudflare Privacy Policy.

We do not sell or rent your personal data to third parties.

5. Transfers outside the EU

Some providers (e.g. PayPal, Stripe, Google, Cloudflare) may process data outside the European Economic Area, particularly in the United States. In these cases, the transfer is protected by an adequacy decision of the European Commission (including the EU-US Data Privacy Framework) or by Standard Contractual Clauses approved by the Commission.

When you order from outside the EU, your shipping data is necessarily sent to the courier and customs authorities of the destination country.

6. How long we keep your data

• Order, invoicing and accounting data: 10 years, as required by Italian law.
• Account data: until you close your account.
• Marketing data: until you withdraw your consent or unsubscribe, and in any case no longer than 24 months from your last interaction.
• Browsing data: as indicated in the Cookie Policy.

After these periods, data is deleted or made anonymous.

7. Security

The Site uses SSL/TLS encryption to protect data in transit. We apply appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access, including bot and spam protection on our forms. Please do not send payment card details by e-mail, as e-mail is not a secure channel.

8. Cookies

The Site uses technical cookies and security tools necessary for its operation (e.g. the shopping cart and spam protection on our forms), which do not require consent. Analytics and advertising cookies (e.g. Meta Pixel) are used only if you accept them via the cookie banner. You can change your choices at any time. More details are in our Cookie Policy.

9. Your rights

Under articles 15–22 GDPR, you can at any time:

• access your data and obtain a copy;
• ask us to correct or update it;
• ask us to delete it, where there is no legal obligation to keep it;
• restrict or object to its processing, including for direct marketing;
• receive your data in a portable format;
• withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise your rights, write to info@tagliovivo.it. We will reply within one month. To unsubscribe from promotional e-mails, you can also use the “Unsubscribe” link in each message.

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali, www.garanteprivacy.it) or with the authority of your country of residence.

10. Automated decisions

We do not use automated decision-making or profiling that produces legal effects concerning you.

11. Changes

We may update this Privacy Policy. The current version is always available on this page, with the date of the last update.